Last updated: 3 November 2026

Support

Need a hand with your orbit?

For a purchase, missing progress or a technical issue, tell us your device, app version and what happened. Never send passwords, payment card details or authentication codes.

Purchases and subscriptions

Use Restore Purchases in the app with the same Apple or Google store account. Manage or cancel an active subscription in that store’s subscription settings. Deleting the app or your game account does not cancel store subscriptions. Refund requests are handled by the relevant store.

Guest progress

Playing, purchasing, restoring purchases and managing subscriptions do not require a game account. Guest identity can be lost when uninstalling the app or moving to another device. Purchases can be restored through the original store account.

Request account deletion

In the current app, open Settings → Change your pilot name → Delete My Pilot. Both guest and linked accounts can request permanent erasure after confirmation. Deletion does not cancel store billing. If your installed version lacks this option, contact us below. Ownership is verified before the request is processed. Include your pilot name and the email linked to your account, if any. We may ask for limited information to verify ownership. Do not include your password. We will explain any records that must be retained for legal or security reasons.

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